To help you prepare for your stay at Les Hauts de Sancerre, we have compiled answers to our guests’ frequently asked questions. For any additional information or personalized assistance, our team is at your disposal before, during, and after your visit.
Where is the hotel located?
Les Hauts de Sancerre is perched above the vineyards in the heart of the Loire Valley, in the heart of the historic village of Sancerre and two hours from Paris.
What are the check-in and check-out times?
Check-in is from 4:00 pm until 11 pm, and check-out is from 8 am until 12:00 pm. Early check-in and late check-out may be arranged upon request and availability. Please note that a credit card will be requested upon arrival as a guarantee for the duration of your stay.
Does the hotel offer parking?
Yes, we offer complimentary private parking for our guests during the first year following the opening.
Is the hotel suitable for families?
Absolutely. We welcome families and baby amenities are available for €25/night. Please note that our rooms are not connecting.
Do you have a restaurant on site?
Yes, our gastronomic restaurant, overseen by Chef Arnaud Munster, offers refined, seasonal cuisine inspired by the region’s rich terroir. Please note that the restaurant is open to external guests.
Wednesday to Sunday dinner: 7 – 8 pm
Saturday & Sunday lunch: 12:15 – 1:15 pm
Is there a wellness area?
Yes, our wellness space features a treatment room offering exclusive La Chênaie signature rituals, available by appointment.
Are pets allowed?
Yes, pets are allowed in the rooms and the garden for €30/night. We provide a cozy bed. Please note that owners are fully responsible for their pet’s behavior and cleanliness; any damage or additional cleaning may incur a supplementary charge. Kindly inform us in advance so we may prepare for their arrival.
Is smoking allowed in the rooms?
For the comfort of all guests, our rooms are strictly non-smoking. A €250 cleaning fee will be charged in case of non-compliance.
Do you offer wine tastings or vineyard tours?
Certainly. We are pleased to arrange private tastings, vineyard visits, and exclusive experiences with local winemakers.
Do you offer a dry cleaning service?
Our dry cleaning service operates Tuesday to Saturday.
Laundry dropped off by 6:00 pm (Mon–Fri) is ready next day from 9:00 am (Tue–Sat).
For same-day service, drop off by 9:00 am (Tue–Fri) for pickup at 6:00 pm.
Can I host a private event or wedding at the hotel?
Yes. From intimate gatherings to grand celebrations, our château, gardens, and reception spaces offer a stunning backdrop for unforgettable events.
How can I get to the hotel from Paris?
A car ride would take you about 2 hours. You can also take a direct regional train (TER) from Paris-Bercy Station to Tracy-Sancerre, which takes around 1 hour 50 minutes. From the station, a taxi or private transfer will get you to the hotel in about 10 minutes.
What is the nearest train station?
The closest station is Tracy-Sancerre, located approximately 6 km from the hotel (about a 10-minute drive).
Which airports are nearby?
Paris-Orly Airport: 180 km (approx. 2 hours by car)
Paris Charles de Gaulle Airport: 220 km (approx. 2 hours 20 minutes by car)
What are the reception opening hours?
Weekdays (High & Low Season): 7:30 am – 11:30 pm
Weekends (High Season): 8:00 am – 12:00 am
Weekends (Low Season): 7:00 am – 11:00 pm
What are the breakfast hours and options?
Breakfast includes a buffet and a small à la carte selection presented indoors only.
Hours: 7:30 am – 10:30 am
Until what time can I enjoy the bar?
Last drinks are served at 11:00 PM.
Guests are welcome to enjoy drinks in their rooms.
Can guests visit the Tour des Fiefs?
Yes. This historic monument — the last remaining tower of Sancerre’s medieval castle, built in the late 14th century — stands 40 meters high and offers breathtaking views over the Loire Valley and the Sancerre vineyards.
It is accessible from 6:00 pm until sunset if the weather allows it.
Is there a fitness room?
Yes, it is located on the ground floor and is freely accessible to all guests. Equipment includes a stationary bike, rowing machine, wall bars, abdominal bench, weights, and yoga mats.
Opening hours: 7:00 am – 9:00 pm
Book your stay with us
A nutshell of luxury
Perched above the vineyards in the historic heart of Berry, Les Hauts de Sancerre offers a rare blend of heritage, calm, and discreet intimacy. Whether you’re here to unwind, reconnect, or discover the region’s renowned wines, every detail is designed to stir the senses and create lasting memories.