Privacy and Data Protection

Privacy and Data Protection Policy

At Les Hauts de Sancerre, we are fully committed to safeguarding your personal data

in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679 and applicable French data protection laws.

1. What Data We Collect
We may collect and process the following types of data:

  • Identification data (full name, nationality, ID/passport number)

  • Contact details (email address, phone number, postal address)

  • Reservation and payment information

  • Preferences related to your stay

  • Communication history (emails, requests, feedback)

  • Technical data (IP address, browser type, device used)

2. Why We Use Your Data
Your data is used for:

  • Managing your reservation and stay

  • Providing personalized service

  • Ensuring payment processing and invoicing

  • Complying with legal obligations

  • Improving our services and guest experience

3. How Long We Keep Your Data
We retain your data only as long as necessary for the purposes mentioned above, and as required by applicable laws.

4. Who Has Access to Your Data
Your data may be shared with:

  • Our internal staff (strictly on a need-to-know basis)

  • Service providers involved in your booking (e.g., payment processors)

  • Legal authorities, if required

5. Your Rights
You have the right to:

  • Access, correct, or delete your data

  • Object to or restrict certain processing

  • Withdraw your consent at any time

  • Lodge a complaint with the CNIL (France’s data protection authority)

For any questions or to exercise your rights, please contact:
contact@leshautsdesancerre.com